Privacy Policy

At Kancha (kanchashop.com), we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

We collect personal information that you provide directly to us when you:

Place an order
Create an account
Subscribe to our newsletter
Contact us via our customer care number or WhatsApp (+91 7827519800)
Request a return for a damaged or defective product

This may include:

Name
Email address (e.g., kanchaworks@gmail.com)
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment gateways)
Order history
IP address and browsing activity (collected via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide customer service and support
Improve our website and services
Send promotional emails (if you’ve opted in)
Ensure security and prevent fraud

We do not sell or rent your personal information to third parties. However, we may share your information with:

Payment processors (for order completion)
Shipping companies (for delivery purposes)
Service providers (e.g., analytics, email marketing tools)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience. Cookies help us remember your preferences, improve site functionality, and provide personalized recommendations. You can manage your cookie preferences through your browser settings.

4. Data Security

We take the security of your personal information seriously and use industry-standard encryption protocols to protect your data during transmission and storage. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access, update, or delete your personal information
Opt out of promotional emails
Disable cookies via your browser settings

To exercise these rights, please contact us at kanchaworks@gmail.com or through our customer care at +91 7827519800.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing any personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the "Last updated" date at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: kanchaworks@gmail.com
Phone/WhatsApp: +91 7827519800