Return & Refund Policy
Kancha Return Policy
At Kancha, we take great care in ensuring that all our wooden toys are crafted and delivered with the highest quality standards. We understand that occasionally, products may arrive damaged or defective. To provide a seamless experience for our customers, we offer the following return policy:
Eligibility for Returns:
- Damaged or Defective Items: We accept returns only for products that are damaged or defective upon delivery. If you receive a damaged or defective product, please notify us immediately.
- Timeframe: You must initiate your return request within 24 - 48 Hours of receiving the product.
- Condition of Items: Products must be unused and in the original packaging to qualify for a return.
Return Process:
Contact Us:
- Email us at kanchaworks@gmail.com or call our customer care at +91 7827519800 within 24 - 48 Hours of delivery. Please provide your order number, details of the issue, and pictures of the damaged or defective product.
Verification:
- Once we verify the issue, we will provide instructions on how to return the product.
Return Shipping:
- We will arrange for return shipping at no cost to you for eligible returns (damaged or defective products only).
Replacement or Refund:
- Upon receiving the returned item, we will inspect it. If approved, we will offer a replacement or a full refund of the purchase price, depending on your preference.
Non-Returnable Items:
- Products that are not damaged or defective at the time of delivery.
- Products that have been used or not in their original packaging.
Additional Information:
- Processing Time: Once the returned item is received and inspected, refunds or replacements will be processed within 7-10 business days.
- Refund Method: Refunds will be issued via the original payment method.
- Exchanges: We do not offer exchanges for non-defective products.
Contact Us:
If you have any questions or need further assistance, feel free to reach out to us:
- Email: kanchaworks@gmail.com
- Phone: +91 7827519800
- Website: kanchashop.com
Note: This policy applies only to purchases made through our official website and is subject to change without prior notice.