Terms and Conditions

Welcome to Kancha!
Thank you for visiting kanchashop.com. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. General Information

Kancha is a wooden toy company offering handcrafted, sustainable toys. Our contact email is kanchaworks@gmail.com, and our customer service number and WhatsApp contact is +917827519800.

2. Acceptance of Terms

By using our website and purchasing our products, you agree to comply with and be bound by these terms and conditions, along with any other policies referenced herein, such as our Privacy Policy and Return Policy.

3. Product Information

All products listed on our website are wooden toys made from sustainable materials.
We strive to provide accurate descriptions of all products, but due to natural variations in wood, some products may slightly differ from the images displayed.
Prices are subject to change without notice, but such changes will not affect orders that have already been placed.

4. Ordering Process

All orders are subject to availability. If the product you order is not in stock, we will notify you as soon as possible.
Once an order is placed, you will receive a confirmation email outlining the details of your purchase.
Kancha reserves the right to refuse any order placed through the website for reasons including, but not limited to, fraud detection or invalid payment methods.

5. Payment Terms

Payments can be made securely via the payment methods available on our website. We accept major credit and debit cards.
All prices on our website are in INR and inclusive of any applicable taxes.

6. Shipping and Delivery

We offer delivery across India. Shipping costs will be added to your order at checkout, and you will be informed of the estimated delivery time.
We are not responsible for delays due to courier services or unforeseen events.
Ownership of the product passes to the customer upon delivery of the product.

7. Return and Refund Policy

Return Eligibility: We only accept returns in cases where the product is defective or damaged upon delivery.
Return Process: To initiate a return, please contact us at kanchaworks@gmail.com or via WhatsApp at +917827519800 within 24-48 Hours of receiving the product. Include your order number and details of the defect or damage.
Refunds: Once the return is approved, we will process the refund or exchange. Refunds will be credited back to the original payment method within 7-10 business days.
No returns or exchanges will be processed for reasons other than damage or defects at the time of delivery.

8. Intellectual Property

All content on kanchashop.com, including images, product descriptions, logos, and designs, is owned by Kancha or its licensors and is protected by copyright, trademark, and other intellectual property rights. Any unauthorized use or reproduction of this content is prohibited.

9. Limitation of Liability

Kancha is not liable for any indirect, incidental, or consequential damages arising out of the use of our products or the website.
In no event will our liability exceed the amount paid for the product that gave rise to the claim.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes will be subject to the jurisdiction of the courts of Delhi, India.

11. Changes to the Terms and Conditions

Kancha reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website following any changes constitutes acceptance of those changes.

12. Contact Us

If you have any questions regarding these Terms and Conditions, feel free to reach out at kanchaworks@gmail.com or +917827519800.