KANCHA

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Shipping Policy

At Kancha, we are committed to delivering your orders on time and ensuring a seamless shopping experience. Please review our shipping policy for more information on how we handle and process your orders.

1. Shipping Destinations

We currently ship to all major locations across [ Pan India ]. If your location is not listed during checkout, please contact our customer support team at kanchaworks@gmail.com or WhatsApp us at +917827519800 for assistance.

2. Shipping Costs

  • Domestic Orders: We offer standard shipping across India. Shipping rates may vary based on the weight of your order and the delivery location, and will be calculated at checkout.
  • International Orders: For international shipping, rates and delivery times will vary depending on the destination. Customs fees or import duties (if applicable) will be the responsibility of the customer.

3. Order Processing Time

  • Orders are typically processed within 1-7 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation email with your shipping details once your order has been shipped.

4. Delivery Time

  • Domestic Delivery: Standard delivery usually takes 5-7 business days within India, depending on the location.
  • International Delivery: Delivery time varies by destination, typically between 7-14 business days. International shipping times may be subject to delays due to customs processing.

5. Shipping Partners

We partner with reputable courier services to ensure the timely and safe delivery of your order. Our shipping partners include [DTDC, Delhivery, Amazon, Bluedart, shadofax, XpressBees, Ecom Express].

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment through our courier partner’s website.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Shipping to remote areas or regions affected by natural disasters or political unrest may experience delays. We will notify you of any changes in shipping times.

8. Failed Deliveries

If the courier is unable to deliver the package after multiple attempts, it may be returned to us. In such cases, we will reach out to you to arrange for redelivery. Additional shipping charges may apply for redelivery.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery at kanchaworks@gmail.com or WhatsApp us at +917827519800. We only accept returns for damaged or defective products at the time of delivery. For more information, please refer to our Return Policy.

10. Shipping Policy Updates

We reserve the right to update or change our shipping policy at any time. Any changes will be reflected on this page with an updated effective date.

If you have any questions or need further assistance, please contact our customer care team.